Warranty On Service And Equipment

Warranty On Service And Equipment

Our warranty on service and equipment is second to none at Niagara Home Heating. We are committed to giving our customers ongoing service and support after the original installation of their heating and/or cooling system. If you have any problems with your furnace or air conditioner we are there for you.

Are you anxious about hidden costs and work quality? We know that furnace and air conditioner installations are expensive and seem complicated. That’s why we offer a 100% satisfaction guarantee. We want you to know that the job will be done right and on budget. No more need for you to worry.

1. 100 % Satisfaction Guarantee — We’re Not Happy Until You Are

Every single job — whether it’s a $189 repair or a $15,000 full-system replacement — comes with our unconditional 100 % satisfaction guarantee.

That means:

• If something doesn’t feel right after we leave, you call me.
• We come back the same day or next day (your choice) and make it right.
• No extra charges. No “that’s not covered” excuses.

We’ve driven to Fort Erie at 10 p.m. because a customer said the new furnace was “a little louder than I expected.” Turned out the return duct needed a $40 flex connector. Fixed it, apologized, left. That’s the standard.

2. Real Labour Warranties (Not Just Parts)

Most companies give you the manufacturer’s 10-year parts warranty and stop there. Labour? “Sorry, that’s on you.”

We don’t play that game.

Every new system we install comes with 10–12 years parts AND labour coverage — on us.

• Compressor fails in year 9? Covered.
• Blower motor dies in year 11? Covered.
• Circuit board fries in year 7? Covered.

You pay nothing except maybe a small trip fee if it’s a weekend emergency. That alone can save you $800–$2,000 over the life of the system.

3. We Handle Every Piece of Warranty Paperwork (You Never Lift a Finger)

Every new furnace, air conditioner, heat pump, or tankless water heater comes with an extended warranty card that has to be mailed in within 30–90 days or you lose the extra coverage.

Most people forget. Most companies don’t remind you.

We do it for you the same week we finish the install. We fill it out, photograph it, mail it, and keep a copy in your file. Zero chance of “oops, warranty void.”

Same with rebate forms — we submit them, track them, and follow up until the cheque is in your hand.

4. We’re Factory-Authorized Dealers — That Actually Matters

Because we’re registered dealers with Carrier, Goodman/Amana, Lennox, Daikin, Fujitsu, Navien, and Rinnai, we can:

• Order parts directly from the manufacturer (often same-day)
• File warranty claims online in minutes instead of weeks
• Get technical support straight from the engineers who designed the equipment

When a part is needed under warranty, we don’t make you wait 1-800-tag. We handle it start to finish.

5. Lifetime Workmanship Guarantee — Yes, Lifetime

If we installed it and something fails because of our work — ever — we fix it free.

Duct comes loose in year 14? Free.Refrigerant leak at a fitting we brazed in 2015? Free.Gas line we ran starts leaking in 2032? Free.

I’ve never seen another local company put that in writing. We do because we know how good our installs are.

6. Real Stories That Show How This Works in Real Life

→ A 2012 Carrier furnace we installed in old Glenridge had a bad inducer motor in 2023 (year 11). Parts were covered by Carrier, labour was covered by us. Total out-of-pocket for the customer? $0. They sent me a thank-you card.

→ A Goodman air conditioner in Welland developed a coil leak in year 9. Manufacturer shipped a new coil overnight, we installed it the next day, customer paid nothing except a Saturday trip fee they were happy to cover.

→ A Daikin ductless system in Niagara-on-the-Lake had a faulty outdoor board in year 8. Daikin wanted proof of annual maintenance to honour the warranty. We pulled the service records from our system, emailed them, part approved same day, installed next morning — zero cost to the homeowner.

→ A customer moved into a house with a system another company installed. Warranty was never registered, so it defaulted to 5 years. We couldn’t help. That’s why we never let it happen on our watch.

7. Even Repairs Come With a Rock-Solid Warranty

• 2-year warranty on all repair parts
• 1-year warranty on our labour
• If the same part fails again in that time, we replace it free — no questions

We’ve had customers call years later about a repair we did, and we still take care of them.

8. No “Processing Fees” or Hidden Gotchas

Some companies charge $99–$199 just to “process” your warranty claim. We’ve never charged a penny for that and never will.

The Bottom Line: We’re in This With You for the Long Haul

A warranty isn’t worth the paper it’s printed on if the company disappears or makes you jump through hoops.

We’ve been here since 2008, we plan to be here another 30 years, and every single warranty we write is backed by people who live five minutes from you.

When something goes wrong (and eventually something always does), you call or text me directly at (289) 228-2688. I answer. We fix it. You stay comfortable.

That’s not marketing. That’s how we sleep at night.

Ready to Find Out How Bulletproof Your Next System Can Be?

Call or text me personally today at (289) 228-2688 and ask for your free in-home comfort & warranty evaluation.

I’ll send one of our senior techs (or come myself) to:

• Look at your current system
• Explain exactly what warranty coverage you’d get with each option
• Show you real examples from past customers
• Leave you with a written proposal that spells everything out in plain English

No pressure. No limited-time tricks. Just honest answers from a neighbour who’s got your back.