Professional Heating and Cooling Technicians

Professional Heating and Cooling Technicians

Niagara Home Heating only employs professional heating and cooling technicians. All of our technicians hold their certification for gas fitting and refrigeration and air conditioning mechanics. Our technicians also hold several other certifications that allow us to professionally install and repair various equipment from specific manufacturers.

Here’s what that actually looks like in real life.

1. Certification Isn’t a Piece of Paper — It’s Peace of Mind

Every single technician on our team carries (and keeps current):

• TSSA Gas Technician 1 or 2 (required to legally touch anything that burns natural gas or propane)
• 313A Refrigeration & Air Conditioning Systems Mechanic (the highest refrigeration license in Ontario)
• ODP (Ozone Depletion Prevention) card for safe refrigerant handling
• Current Working at Heights, WHMIS, and First Aid
• Factory training and ongoing training from Carrier, Goodman, Lennox, Daikin, Fujitsu, Navien, Rinnai, and more

That means the person at your door can legally, safely, and expertly work on your furnace, boiler, air conditioner, heat pump, ductless system, tankless water heater, gas fireplace — you name it.

We don’t “farm out” refrigeration work or gas fitting to someone else. The same guy who diagnoses the problem is qualified to fix it.

2. They’re Not Paid by the Upsell — They’re Paid to Make You Happy

Our techs are salaried employees, not commission-free.

That means:

• They’re not rushing to the next call to make quota
• They’re not pushing unnecessary parts or upgrades
• They get paid the same whether they fix your furnace with a $38 ignitor or tell you honestly that it’s time for a new one

I’ve had techs spend 45 minutes on the phone with a widow in Niagara-on-the-Lake walking her through resetting her thermostat because she was nervous about pressing the wrong button. That’s not billable time — that’s just being human.

3. Transparency Isn’t a Buzzword — It’s How We Do Every Single Job

Here’s our exact process every time one of our trucks pulls up:

1. We introduce ourselves by first name and hand you our card.
2. We put on fresh shoe covers (no exceptions) and ask where we can set up.
3. We listen — really listen — to what you’ve been experiencing.
4. We explain what we’re going to do before we touch anything.
5. We show you the problem (photos on an iPad, flashlight in the furnace, whatever it takes).
6. We give you real options — repair vs. replace, short-term fix vs. long-term solution — with straight talk, no scare tactics.
7. We wait for your “yes, go ahead” before we start.
8. We clean up like we were never there (drop cloths, vacuum, everything).
9. We walk you through what we did, how to keep it running great, and answer every question.
10. We follow up 3–7 days later to make sure you’re still happy.

That’s not a script. That’s just how we were raised.

4. Real Stories That Still Make Us Proud

→ Last December, one of our techs (Mike) spent two hours on Christmas Eve fixing an elderly couple’s furnace in Thorold. They tried to tip him. He refused, but accepted a plate of homemade shortbread to share with the crew. They still send us a Christmas card every year.

→ A young family in Welland called panicked because their heat went out with a newborn at home. Our tech (Chris) arrived within 45 minutes, fixed a bad pressure switch, and refused to leave until the house was back up to 22 °C — even though it meant staying past midnight.

→ A commercial client on Scott Street had a rooftop unit die on a Friday before a long weekend. Instead of saying “see you Tuesday,” two of our guys stayed until 10 p.m. to get them heat before the holiday.

→ A customer in Niagara-on-the-Lake texted me last month: “Your tech just left. He explained everything, showed me pictures of the cracked heat exchanger, didn’t pressure me at all, and even helped me carry groceries in from the car. You’ve got a customer for life.”

That’s normal around here.

5. We Teach You How to Keep It Running (Because We’d Rather Prevent Calls Than Get Them)

At the end of every single job — whether it’s a tune-up or a full replacement — we leave you with a custom “care card” for your equipment that includes:

• When and how to change your filter (with the exact size written down)
• How to spot early warning signs
• The ideal thermostat settings for comfort and savings
• Our personal cell numbers if something feels off

We also send seasonal reminders: “Hey, it’s time for your fall furnace check!” because we know life gets busy.

6. We’re Not Perfect — But We Fix It Fast When We’re Not

Nobody bats 1.000. If something isn’t right after we leave, you call me directly. I’ll have someone back the same day — no “service window” nonsense, no extra charges, no excuses.

We’ve driven to Fort Erie at 11 p.m. because a customer said the furnace was making a noise again after we left. Turned out to be a loose panel we missed. We tightened it, apologized, and left. That’s it.

7. These Are Your Neighbours, Not Strangers

Our team lives here. They coach your kids’ hockey teams. They shop at the same grocery stores. They go to the same churches and wineries on weekends.

When Chris grew up in Port Dalhousie. Mike’s kids go to school in Welland. Steve coaches minor lacrosse in Thorold. I live five minutes from our shop and still answer most emergency calls myself.

We’re not a call centre in Mississauga. We’re the guys you wave to at the lights on Martindale Road.

Experience the Difference for Yourself (It Won’t Cost You a Dime to Find Out)

Pick up the phone right now and call or text me personally at (289) 228-2688.

Say: “John, send one of your techs for the free evaluation.”

Here’s what will happen:

• One of our senior technicians (never a salesperson) will show up on time
• They’ll treat your home like it’s their own
• They’ll diagnose your furnace, AC, heat pump, water heater — whatever you have
• They’ll explain everything in plain English with photos
• You’ll walk away knowing exactly where you stand — no pressure, no obligation

Whether you need a $98 repair or it’s time to start planning a replacement, you’ll get the same respect, honesty, and craftsmanship.

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